Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
During high-demand periods (such as sales or holidays), processing times may be slightly longer.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
- International Shipping: 7–14 business days
Please note that delivery times are estimates and may vary due to carrier delays or customs processing.
International Shipping
We ship worldwide. International customers are responsible for any customs duties, taxes, or import fees that may apply once the package reaches the destination country.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers or customs. However, if your package is significantly delayed or appears lost, please contact us at [your support email], and we’ll assist you in resolving the issue.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 7 days of delivery with photos and order details. We’ll work quickly to resolve the issue.